Emergency call
$195
per service call, dispatched within two hours
- Dispatch within two hours during business hours
- On-site diagnosis, repair, and post-repair function test
- Parts for most commercial espresso machines and grinders
Service calls
On-site repair rates for Portland metro coffee equipment
We charge a flat service call fee that includes diagnosis, repair, and parts for most jobs. If the repair requires off-site work and you decline, we waive the fee.
Full service
Scheduled call
$145
per service call, scheduled one day ahead
- Service call scheduled at least one business day in advance
- On-site diagnosis, repair, and post-repair function test
- Written service report with work completed and parts used
Monthly maintenance plan
$320
per month, two calls plus priority dispatch
- Two scheduled service calls per month for preventive maintenance
- Priority emergency dispatch when a breakdown occurs
- Written service reports after every visit
Payment and scheduling
- After you write to us, we confirm availability and reply with payment details; payment is due within seven days of the service call
- If we cannot fix the problem on-site and you decline off-site repair, the service call fee is waived
- If we cancel or cannot arrive within the agreed window, you receive a full refund of any deposit or a priority slot the same week at no additional charge
- If you need to reschedule, we move the appointment to another day at no charge when you notify us at least four hours before the agreed time
- Replacement equipment loans during repair and cosmetic exterior refinishing are not included and are arranged separately
Need a repair or want to set up a maintenance plan?
Write with your machine make and model and the problem you're seeing. We'll confirm availability and dispatch time.